14-Day Refund Window
You have 14 days from the date of purchase to request a refund for valid reasons.
1. Refund Policy Overview
At GSMTools, we stand behind the quality of our software. If you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
This policy outlines the terms and conditions under which refunds are processed for GSMTools software licenses and subscriptions.
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
Valid Refund Reasons
- • Technical issues that prevent normal use of the software
- • Software does not perform as described on our website
- • Duplicate purchase (accidental double payment)
- • Fraudulent or unauthorized transaction
Non-Refundable Situations
- • Change of mind after 14 days have passed
- • Technical issues caused by user's environment or configuration
- • Feature requests that are not currently available
- • Partial use of subscription period (no prorated refunds)
3. Refund Timeframe
Days to Request
From purchase date
Days to Process
After approval
Days to Receive
Depending on bank
All refund requests must be submitted within 14 days from the date of purchase. Requests received after this period will not be eligible for a refund.
4. How to Request a Refund
To request a refund, please follow these steps:
Contact Support
Send an email to support@gsmtools.com with your refund request
Provide Details
Include your order number, purchase date, and reason for refund
Wait for Review
Our team will review your request within 2-3 business days
Receive Decision
You'll be notified of the decision and refund will be processed if approved
5. Required Information
When submitting your refund request, please include:
- Order Number: Found in your purchase confirmation email
- Purchase Date: The date when you completed the purchase
- Reason for Refund: Detailed explanation of why you are requesting a refund
- Account Email: The email address associated with your GSMTools account
- Supporting Documentation: Screenshots or evidence of technical issues (if applicable)
6. Refund Method
Refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Card: Refunded to the original card used for purchase
- PayPal: Refunded to the original PayPal account
- Bank Transfer: Refunded to the original bank account
Please note that depending on your payment provider, it may take 5-7 additional business days for the refund to appear in your account after we have processed it.
7. Partial Refunds
In certain circumstances, we may offer partial refunds at our discretion. Situations where partial refunds may be granted include:
- Significant delays in service delivery not caused by the user
- Partial inability to use the service due to technical issues on our end
- Special circumstances reviewed on a case-by-case basis
8. Chargebacks
If you initiate a chargeback with your payment provider without contacting us first:
- Your account may be suspended pending investigation
- Future service may be refused
- We will contest all chargebacks that we believe to be invalid
We encourage you to contact our support team first to resolve any issues before initiating a chargeback.
9. Exceptions
The following situations are NOT eligible for refunds:
- Requests made after the 14-day refund period has expired
- Violation of our Terms of Service
- Account terminated due to fraudulent activity
- Promotional or discounted licenses specifically marked as non-refundable
- Custom development work or professional services
10. Contact Information
For any questions about our Refund Policy or to submit a refund request, please contact us:
Last Updated: January 2026